OZONE General Trading FZC LLC
PRIVACY POLICY
Last Updated: 22 August 2026
This Privacy Policy explains how OZONE may collect, use, store, share and protect personal information when you interact with our website, customer portal, ordering services or business team.
1. Who we are
OZONE General Trading FZC LLC is a wholesale trading business based in Ajman, United Arab Emirates. Privacy enquiries can be sent to info@ozonetrd.com.
2. Information we may collect
Depending on your interaction with OZONE, we may collect business and account information, including company name, contact name, business email, telephone number, billing and delivery addresses, registration information, authorised users and account preferences. We may also process order and transaction information, including products, quantities, order history, quotations, invoices, payment status, commercial terms, delivery information and order communications. Website and portal information may include IP address, browser and device information, pages visited, login activity, session information and usage information.
3. How we use information
We may use information to manage customer accounts, verify users, provide portal access, display appropriate catalogues and commercial terms, process orders, issue quotations and invoices, arrange delivery, reconcile payments, provide support, maintain security, detect misuse or fraud, maintain records, improve services and comply with legal obligations.
4. Customer-specific information
The portal may contain customer-specific pricing, account terms, order history and invoices. This is accessible only to authorised users associated with the relevant account, subject to permissions and system controls.
5. Marketing and cookies
OZONE may send product, catalogue or service updates where permitted by law and where appropriate consent or another lawful basis exists. Recipients will be given a reasonable way to stop receiving marketing communications where required. The website and portal may use cookies or similar technologies for secure sessions, preferences, performance, user experience and misuse protection. Users may control certain cookies through browser settings.
6. Sharing and payment information
OZONE does not sell personal information. Information may be shared where reasonably necessary with trusted providers for hosting, business software, payment services, logistics, communications, cybersecurity, analytics, accounting or professional advice, and where required by law. Electronic payments may be processed by authorised third-party providers. OZONE may receive transaction references, payment status and accounting information without necessarily storing complete payment-card information.
7. International transfers, security and retention
Some service providers may process information outside the UAE. OZONE will take appropriate measures required under applicable UAE data-protection requirements. We use reasonable technical and organisational safeguards, but no internet service can be completely secure. Information is retained only as long as reasonably necessary for customer relationships, orders, accounting, legal obligations, disputes, agreements and legitimate business interests.
8. Your rights
Subject to applicable UAE law, individuals may have rights to request information about processing, access and correction of data, restriction or cessation of certain processing, deletion where legally applicable, withdrawal of consent and the ability to raise a concern. Requests may be limited where retention or processing is required for legal, contractual, accounting, security or other permitted purposes. Privacy requests can be sent to info@ozonetrd.com. OZONE may verify the identity or authority of a requester before acting.
9. Children and external links
OZONE wholesale services are intended for businesses and authorised business users, not children. We do not knowingly seek children's personal information through wholesale services. External websites and services have their own privacy practices and should be reviewed independently.
10. Changes and contact
OZONE may update this Policy to reflect changes to services, technology, business practices or legal requirements. The latest version will be published with an updated revision date. Questions or concerns can be sent to OZONE General Trading FZC LLC, Ajman, United Arab Emirates, at info@ozonetrd.com.